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Frequently Asked Questions
 
Q:  Can Discount Awning customize my order with other sizes, colors or designs?
A:  No, we offer only the standard products shown here. These are popular sizes and colors that we make in large volumes so we can offer unequalled quality at unbeatable prices.
If you require custom products than we regretfully cannot be of assistance. We recommend that you contact your local awning company by looking in the yellow pages under "awnings" or "canvas".
 
Q:  How long will the fabric last and will the awning fade?
A:  Our SunBrella fabric is made from 100% solution dyed fibers. Solution dying locks the dye in the fiber while it is still in liquid form before the fiber is produced or woven. This ensures unsurpassed color fastness and is why SunBrella fabrics retain their vibrant colors and resist fading for many years. It is guaranteed for a period of five years against loss of color or strength from normal exposure conditions including sunlight, mildew, rot, and atmospheric chemicals.
  
Q:  Is the SunBrella fabric waterproof?
A:  SunBrella fabric is not waterproof; it is water repellant. This means that during the finishing process a water repellant finish is applied to the fabric. Normal wear and usage will reduce the effectiveness of this finish as will cleaning the fabric. We suggest that after SunBrella fabrics are cleaned and if they remain exposed to the elements constantly and water repellency is a factor, that you retreat your SunBrella fabrics with a water repellant treatment such as 303 High Tech Fabric Guard which can be purchased at online or at local awning and marine shops.
     
Q:  Will the SunBrella fabric mildew?
A:  SunBrella fabrics, if kept clean, will not mildew. An inherent characteristic of the fiber is that it will not support the growth of mildew, as a natural fiber will. Mildew will and can grow on any surface that is dirty, so to keep your SunBrella fabric from mildewing you must keep your fabric clean. If mildew growth becomes a problem please refer to our "care and cleaning" instructions.
  
Q:  Can the awnings withstand the high winds in our area?
A:  Our  frames are designed to meet virtually all of the US Building Codes.  This requires that the frame be engineered to withstand at least 75 mph winds.  Many of our customers live in areas that routinely see these levels of winds and their canvas awnings hold up great.
  
Q:  How Difficult is an awning to install?
A:  The design and engineering behind the our awnings is focused on making installation Easy. One person can usually complete their first installation in under one hour with basic tools (ladder, drill, pliers, level, tape measure).  Each kit includes detailed instructions and you are encouraged to call us if you have any questions during installation.  See comments from our customers on installation.
To view our installation manuals click here:   
  
Q: How do I clean my Awning?
A: The Awning can be cleaned on the frame or easily removed and cleaned in your washing machine.  Please see our cleaning page for specific instructions. We also include cleaning instructions in each package as part of the installation, care and maintenance manual.
  
Q: How will my awning fit on the window?
A: The awnings are designed to extend beyond the widths of most windows. In addition, your awning, when installed will be a rigid structure and is designed to accommodate normal winds.
   
Q: Is it water tight where the top of the awning meets the building?
A: This will mostly depend upon the surface you are mounting to, but in general water will not be able to leak down the wall.  For applications where you desire to protect window sills and door jams we recommend non-adhesive caulk to seal this seam and ensuring a water tight seal.
    
Q: What surfaces can Discount Awnings™ be installed on?
A: The awnings can be installed on concrete, brick, wood, vinyl or aluminum. Care should be taken on vinyl and aluminum to ensure the frame is secured adequately.  We include the typical hardware required for installation to wood and siding surfaces.  For stucco or brick surfaces shields, anchors or Tapcon's may be preferred depending upon the construction and are available at any hardware store.
  
Q: Should I leave my awning up year round?
A: Yes, although it is recommended that these awnings be taken down (a 5 minute process) in winter climates where snow can accumulate on the fabric. The awnings should also be removed in the event of a hurricane.
  
Q: What is the life expectancy of the awning?
A: The SunBrella™ fabric is manufactured for outdoor awning use and includes surface treatments to prevent rotting and fading.  In mild climates and where removed for winter snow normally last 6-10 years.  In coastal areas with consistently high winds and intense sun they normally last 3-6 years.  A new awning can be purchased for much less the cost to have a custom cover made by a local awning company.
  
Q: Does the awning meet building code requirements?
A: Discount Awning grew from a company that supplied custom awning products to the South Florida market.  Our founder and creator of our products is a registered professional structural engineer and designed the awnings to meet the Florida Building Code.  This is the most strict structural requirement in the US.  Although the awnings were designed to withstand hurricane force winds, we recommend our products be removed in the event of a hurricane to avoid damage from flying debris.
 
Q: Is there any maintenance required for my my awning?
A: Your awning is designed to be maintenance free.  We do recommend cleaning the fabric with a mild soap solution as required (annually or every other year). You can keep the underside of your awning clean by brushing with a household broom.  See our special section on cleaning.
 
Q: What about custom sizes and colors?
A: We do not provide custom awnings and recommend you work with your local awning companies under "Awnings" or "Canvas" in your yellow pages.  Please realize that a custom manufactured window awning normally costs between $350 and $700 and can be provided in virtually any size, shape and color.
 
Q: Will awnings really keep my home cooler?
A: The Department of Energy, American Society of Heating and Refrigeration Engineers and the Florida Energy Extension Service have found awnings to reduce heat gain by up to 80%.  The harmful rays that fade carpet and furniture are shown to be reduced by the same amount.
 
Q: How does Discount Awnings™ compare to other low cost awnings?
A:

Because of our Patent and Patents Pending designs there are no other awnings like ours.  The traditional design of window awnings require a welded frame (that could not be shipped) or a hinged design referred to as retractable.  Other "awnings in a box" designs rely on only a hinge at the wall and do not provide a rafter.  This design is referred to as "retractable" but we offered these in the past and customers do not like the sounds made by the frame banging in the wind.  This design resulted in returned awnings that held water and ripped the fabric or pulled off the building.  The our design design is rigid and eliminates these problems. 

Discount Awning uses exclusively Sunbrella™ awning fabric with a 5 year warranty.  Other fabrics may be lower cost, but they do not hold up nearly as well outdoors as Sunbrella™, and some fade in less than one year.  

Also, Discount Awning is significantly lower priced than other products due to our design and large volume manufacturing.
 

Q: What is Discount Awnings™ return policy?
A: All of our awnings carry a NO RISK 30-day money back guarantee. If a return is necessary, we will gladly accept it and give you a refund minus original shipping charges and a $10 restocking fee.